I am a seasoned Customer Success Manager and Marketing professional with over 10 years experience. I have successfully managed large portfolios of clients, significantly improving customer retention rates, and implementing effective customer success, marketing and brand strategies. I have also excelled in providing exceptional customer service, resolving complex issues, and building strong relationships with clients and internal teams alike. My leadership skills have led to the development of a high-performing customer success team, and award-winning marketing and advertising campaigns. I have consistently achieved and often exceeded targets, contributing to the overall growth of the businesses in which I'm involved.More...