I help companies elevate Customer Service and People Management through smart process optimization, human-centered solutions, and multilingual support. With a background in Psychology and hands-on experience in HR and Customer Service projects, I blend Organizational Development, Business Analysis, and Project Management to drive measurable results. I specialize in improving customer service processes, onboarding and training teams, mapping workflows, enhancing performance, strengthening organizational culture, and translating materials in English, Portuguese, and Spanish. Let’s connect if you’re looking to deliver outstanding customer experiences, build high-performing teams, streamline operations, or ensure clear communication across languages.More...