Led the Talent Acquisition strategy for hospitality services ensuring hiring processes aligned with hospitality standards and client expectations.
- Developed and executed strategic recruitment plans, including roles requiring technical and operational accuracy, reducing time-to-fill by 30%.
-Oversaw full-cycle recruitment across high-volume frontline roles and strategic hiring for key positions, standardizing interview and onboarding workflows for compliance and efficiency.
-Conducted active recruiting across all position levels, with a strong focus on management and leadership roles.
- Designed onboarding and systems training guidelines, supporting fast ramp-up and compliance, relevant to technical onboarding.
- Built strong partnerships with operations and property managers to anticipate staffing needs and improve hiring accuracy.
- Developed and delivered customer service and hospitality trainings, as well as Learning and Development programs focused on soft skills, motivation, and leadership, all aligned with 5-star service standards.
- Designed and implemented employee engagement and training initiatives, increasing retention by 25%.
- Used data insights to drive improvements in candidate experience, onboarding, and employee satisfaction.More...