I manage the IT team at Montreat College to make sure that the technology does what it needs to do to keep things running smoothly. I also work with people to make sure they understand what their computer and the systems we use at the college can do for them.
Securing and Administering the network and systems on four interconnected campuses⭐️
⭐️Systems I manage include:
🔹Active Directory
🔸Office 365 - Intune - Windows Defender for Endpoint
🔹SQL server
🔸Ubuntu Linux Servers
🔹Microsoft Hyper-V
🔸Palo-Alto Firewall
🔹Blackboard LMS
⭐️ Management of Technology Staff and Student workers
⭐️ Disaster Recovery Planning and implementation
⭐️ Communication with other departments assisting with issues
⭐️ Hardware and Software vetting and procurement
⭐️ Troubleshooting workstations/server/network problems
⭐️ Third tier level tech support
⭐️ Supervise Purchase and Setup/Installation of Laptops and Desktops for Faculty/Staff
⭐️ Management of campus-wide wireless network
⭐️ Supervise phone system managementMore...
Melissa Devore
Customer Success Manager/Help Desk Administrator
Verified
Melissa Devore is an experienced Customer Success Manager and Help Desk Administrator with a demonstrated history of working in the information technology and services industry. She holds an excellent track record of ensuring customer satisfaction and managing customer service operations. Her skills include customer relationship building, problem-solving, and project management.
Melissa's career in customer service spans over a decade, during which she has overseen various customer service projects, including a project manager for a software upgrade, and cyber awareness training. As a Help Desk Administrator, she has also gained extensive technical knowledge, making her adept at troubleshooting and resolving complex IT issues.
Melissa has a strong ability to balance customer needs with company policies and has proved crucial in improving customer retention rates in her previous roles. She is always eager to go the extra mile to ensure customer satisfaction, making her a valuable asset in any customer-focused business. Melissa holds a Bachelor's degree in Business Administration and a Master’s degree in Management and Leadership, reinforcing her practical experience with solid academic knowledge.More...
Jonathan Shores, Ph.D.
Chief Marketing Officer@University of the Cumberlands
Verified
For nearly 30 years I have served in various capacity leading the marketing and enrollment of colleges and universities throughout the country. I also served as a Senior VP consulting with over 200 colleges helping with marketing strategies. I have an earned MBA and PhD in Marketing.
Additionally, I recently retired from the US Air Force (reserve component) as the highest enlisted rank in the Air Force, Chief Master Sergeant.
Further, I have extensive experience helping small and large businesses market and get recognized; including non-profits.
I would be delighted to help you or your organization develop a marketing play book and grow to heights you didn’t think possible through an evaluation process and quick action to see results quickly.More...