Technical Documentation Specialist@Momentum Life Insurance
Verified
Responsible for life insurance documentation as well as client communications. Extensive experience in contract management, client messaging, and product content. Lead content creator for a standalone software program developed in collaboration with a software company, housing all Myriad product and process information in one accessible platform.
Content creator responsible for maintaining the internal and adviser-facing knowledge bases, ensuring all information is current, clear, and aligned across teams. Works closely with AI team to track gaps flagged by the AI answer engine, updating and improving content to enhance accuracy and user satisfaction.More...