I have an extensive background in sales leadership, customer service, and operations.More...
Matt Alvarez
Principal, Partner Development@Intuit Mailchimp
Verified
12+ year Partnerships, Biz Dev, Sales, & Customer Success Professional with experience across high growth B2B tech and Fortune 500 experience.More...
Courtney Parish
Sr. Customer Success Manager@Sitetracker
Verified
Sitetracker, a leading project and asset management software company, continues to experience robust growth and customer satisfaction. Our team has been successful in delivering high-quality service, with a significant increase in client retention and engagement. Our recent initiatives have led to improved product functionality, contributing to increased customer satisfaction. However, there is still room for improvement in areas such as onboarding new clients and resolving technical issues more efficiently. Moving forward, our focus will be on enhancing customer experience through personalized service and continuous product innovation.More...
Daniela S
Senior Manager of Customer Success@ModMed
Verified
With over 12 years of experience in customer success and account management, I am passionate about helping clients achieve their strategic goals through innovative and effective technology solutions. I have a proven track record of leading customer success teams, driving customer retention, creating efficient processes, and collaborating with cross-functional stakeholders to deliver value and impact. As a Sr Manager of Customer Success at ModMed, my team managed and renewed a pool of 5,000+ clients and an estimated 60M+ in revenue.
In my past roles as Senior Customer Success Manager, I served as the quarterback for an assigned book of business, providing strategic guidance, product training, and best practices to maximize the value of ModMed's solutions. I also lead and manage multiple projects for assigned clients, consulting as a trusted advisor with decision makers and facilitating relationships between ModMed executives and top level execs on the customer side.
Some of my key achievements include organizing and executing on the ModMed ENT CEO Advisory Board, building the CSM department at Lalilo and Prepworks, and increasing the renewal rate at Prepworks/ECS Learning Systems. I enjoy complex problem solving, project management, building relationships, process optimization, and advocating for both my clients and team daily.More...
Quincy Johnston
Sr. Director, Global Customer Sucess@Actionstep
Verified
Expertise launching, transforming, optimizing, and driving first in class customer success, organization, and robust programs. Business development and account management professional, who excels at cultivating strategic partnerships with prominent clients through the customer journey to augment engagement and drives sustainable, long-term organizational growth.More...