Dynamic client success leader with over a decade of experience driving exceptional customer outcomes. I’ve successfully led customer success teams, designing and implementing strategies that boost adoption, expansion, and retention, resulting in increased renewal rates and elevated gross and net retention metrics. Skilled in engaging C-level executives and fostering enduring client relationships, I deliver a holistic client experience strategy spanning implementation, onboarding, adoption, expansion, advocacy, and retention. My focus is ensuring best-in-class client satisfaction, loyalty, and value-driven success, cultivating long-term partnerships through positive post-sale experiences.More...