Strategic Client Success & Customer Experience Leader with 12+ years of experience driving client retention, operational excellence, and business transformation across LATAM.
Proven ability to design and implement customer success strategies, foster C-level relationships, and lead cross-functional teams to achieve measurable business outcomes. Skilled in developing processes that enhance product adoption, customer engagement, and long-term value creation.
Fluent in English, Spanish, and Portuguese.
Core Competencies
Customer Success Strategy & Retention
Executive Stakeholder Management
Operational Excellence & Process Optimization
Team Leadership & Mentoring
Cross-Functional Collaboration
Data-Driven Decision-Making
Business Transformation & Change Management
Client Onboarding & Adoption StrategiesMore...
Joao Ramos
Visual Designer@3sides
Verified
Digital designer with over 10 years' experience. I've spent the last decade creating visual experiences for small design agencies and large technology multinationals.
https://joaoramosdesign.com/
https://dribbble.com/joaoleitaoramosMore...