Project & Service Management | Product Strategy | Strategic Partnerships & Digital Transformation@MKBK
Verified
Bilingual Director with 18+ years of experience leading airport commercialization, customer loyalty programs, and digital transformation across LATAM and the US. Proven record in driving revenue growth, managing strategic partnerships, and creating premium customer experiences.
My expertise spans Project Management, Product Definition, and Service Management, with experience at Aerocivil (airport services, commercialization, and passenger experience), VASS LATAM (digital transformation, government and corporate accounts), and IATAI/Gennius XYZ (partnerships with banks, insurers, and airlines integrating loyalty and travel benefits).
Skilled at aligning strategy and execution in multicultural environments, fostering innovation while ensuring operational excellence. Focused on optimizing service delivery, developing high-impact products, and leading projects that create sustainable value and enhance competitiveness.More...