Head, Customer Support@Mizuho Bank Malaysia Berhad
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Kina Zaki serves as the Head of Customer Support at Mizuho Bank Malaysia Berhad, where she has transformed the customer service experience through innovative digital solutions and a customer-first approach. With over 15 years of experience in the banking sector, Kina has a proven track record of enhancing customer satisfaction and operational efficiency. Her leadership has been instrumental in achieving a 30% increase in customer retention over the past two years. Kina is passionate about empowering her team and fostering a culture of continuous improvement, ensuring that Mizuho Bank remains a leader in customer service excellence in Malaysia.More...