Results-driven business improvement and transformation leader with a proven track record of delivering significant change, operational improvement, and client satisfaction improvement in businesses that are scaling and experiencing operational overwhelm.
I offer:
1-2-1 people leadership coaching for managers struggling with engagement or people issues.
Process improvement / operational efficiency consultancy including customer operations, client service and onboarding
Selection and implementation of CRM systems to streamline your customer service processes and improve csat
Support attaining ISO9001 accreditation
I can do this as a one off project or as a fractional support for your business orMore...