Cristina Afonso is a seasoned professional with extensive experience in customer success management. She currently holds the position of Global Head of Customer Success at Mercaux, a leading retail technology company. In this role, she is responsible for ensuring optimal customer experiences and driving business growth. Prior to joining Mercaux, Cristina had established a strong track record in customer service and operations management roles in various industries. She possesses a deep understanding of customer engagement strategies, process improvement, and team leadership. Her exceptional skills in these areas have consistently resulted in improved customer satisfaction and business performance.More...