● Engage via live chat and email in all aspects of product support and sales for hearing aid customers and potential customers
● Facilitate special projects as needed
● Develop strong customer relationships and loyalty through effective communication
● Maintain knowledge of company products to provide helpful suggestions and recommendations to customers
● Process orders, returns, and exchanges in an accurate and efficient manner
● Assist customers with product selection by providing detailed information about available products and services
● Maintain an updated knowledge base of current products, services, pricing, and promotions
● Meet daily customer service quotas with a focus on quality
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