I am an accountant with over 15 years of experience in customer service and a proven track record in leadership, I bring a combination of technical expertise and a passion for delivering exceptional service to every interaction.
As the leader of Billing and Accounts Receivable at Solvo for four years, I managed a team of 9, consistently achieving 100% of KPIs, which resulted in our department being ranked among the top 5 in performance. My previous experience as a payroll analyst also gave me a unique perspective on handling financial matters and customer queries efficiently. My ability to streamline processes and my hands-on approach to problem-solving allowed me to foster a high-performance team culture while meeting and exceeding client expectations.
In my previous role at Solvo, I increased customer satisfaction rates through empathy, effective communication, and quick resolution of issues. These achievements align perfectly with your many positions.
I would welcome the opportunity to discuss how my experience and proven success in leadership and customer service can contribute to your team. Thank you for considering my application, and I look forward to the chance to work together.More...