Kelly Harper, a retired call center executive, possesses extensive experience in managing customer service organizations . She has a proven track record of efficiently managing high call volumes and providing excellent customer service. Kelly's skills include training, metrics, start up and turn around solutions, troubleshooting, problem-solving, and maintaining achieving best in class customer satisfaction. Her experience in the call center industry has equipped her with a strong understanding of customer service protocols and the ability to handle stressful situations with grace and professionalism. Despite retirement, Kelly continues to leverage her skills and knowledge to mentor and train aspiring call center professionals.More...