Experienced IT Support Analyst with over 16 years of expertise in IT infrastructure monitoring, technical support, and network administration. Adept at managing servers (Windows/Linux), virtualization environments (VMware), databases (Oracle, SQL Server), and network security (Fortinet firewalls, Kaspersky antivirus).
Passionate about automation and process optimization, I have developed and implemented scripts in Python, VBScript, and Windows Scripting Host to improve system efficiency. I thrive in dynamic environments, providing help desk support, managing incident tickets (Jira, OTRS), and coordinating IT projects to ensure smooth operations.More...