Gretchen Annable Kubicek
Mentor-on-the-Lake, OH • 440-725-8074 • [email protected]
Operations & Sales Support Professional
Dependable, organized leader with 20+ years’ experience managing operations, supporting executives, and driving customer success. Adept at streamlining processes, coordinating cross-functional teams, and supporting sales growth through systems, data tracking, and client relationship management. Known for building trust across departments, solving problems quickly, and creating stable environments where people thrive.
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Professional Experience
Main Sequence Technology – Willoughby, OH
Founder & Operations / Sales Support Lead • 1998–Present
- Oversaw day-to-day operations for a 50+ person company, including scheduling, workload prioritization, and interdepartmental coordination.
- Partnered with sales leadership to maintain systems tracking sales activity, client needs, and performance data, enabling better forecasting and customer engagement.
- Built and managed a customer-facing support team, training new hires and ensuring consistent service delivery.
- Managed vendor and partner relationships, negotiating agreements and maintaining long-term alignment.
- Introduced communication channels and documentation practices that improved information flow across sales, support, and technical staff.
- Acted as escalation point for customer issues, balancing client satisfaction with internal resource constraints.
Internet Access Group, Inc. – Cleveland, OH
Co-Founder & Operations Manager • 1996–1998
- Launched and scaled an ISP startup, managing client relationships, sales operations, and technical support functions.
- Contributed to company growth and successful acquisition at 15x earnings.
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Education
University of Dayton – Communications & Education
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Skills
- Sales operations & CRM management
- Client & vendor relationship management
- Executive support & communications
- Scheduling & workload coordination
- Process improvement & team training
- Customer support leadership
- DatMore...