Professional Summary
Customer Success Specialist with 20+ years of experience driving operational excellence and client satisfaction across healthcare and customer-focused environments. Proven expertise in managing end-to-end administrative and financial workflows, including QuickBooks accounting, payroll processing, invoicing, collections, reconciliations, and year-end tax preparation support. Recognized for strengthening internal processes, improving efficiency, and building trusted client relationships through proactive communication and service delivery. Highly skilled in Salesforce CRM, compliance management, cross-functional coordination, and resolving operational challenges to support long-term customer retention and business success.More...