Customer Success Leader with 4+ years of experience in scaling service-heavy businesses. At Machaxi, I reduced average query resolution time from 150 minutes to 7 minutes in one year by building efficient support processes. Skilled in customer journey design, operations management, and team mentorship — every team member I’ve supervised now leads their own department. I thrive in high-pressure environments, balancing live customer escalations with long-term success strategies to drive retention and growth.More...