Entrepreneurial, results-driven, trilingual managing partner & customer service manager with extensive hospitality, global airline travel, and winery experience.
Opening and operating a three-Michelin-starred restaurant, developed and implemented SOPs and luxury brand service standards; drove operational excellence; governed HR, payroll, accounting, P&L, forecasting, and a multimillion dollar budget; created training programs; and hired, trained, coached, and motivated up to 100 staff.
Accelerates sales, revenue, profit, and ROI by: containing costs, increasing productivity, overseeing vendor performance, setting pricing, controlling inventory, and driving superior customer service and guest satisfaction.
Expertise: Strategic Planning, KPIs, Customer Analytics, GDS & Travel Systems, Budget Development & Management, Contract Negotiation, Project Management, Relationship & Team Building.More...