Williard Flores, as a Customer Service Representative at Luxo Living, your role involves managing customer queries and complaints, processing orders, and providing information about the company's products and services. Your performance has shown a strong commitment to maintaining customer satisfaction and loyalty. However, there is a need to improve on handling high pressure situations and complex customer issues. The company is implementing a new customer service management system designed to streamline processes and improve overall customer experience. Training will be provided to ensure a smooth transition. We encourage you to continue delivering exceptional customer service and contribute to the success of Luxo Living.More...