Director of Customer Service & Development@LTC Pharmacy
Verified
Nicole Bays is the Director of Customer Service & Development at a LTC Pharmacy, where she leads a dynamic team dedicated to enhancing customer experiences and driving service innovation. With over a decade of experience in the healthcare industry, Nicole has a proven track record of implementing strategies that boost client satisfaction and operational efficiency. She has a passion for culture change and educating care givers on person directed care models, especially those caring for persons living with dementia. Her work is spotlighted in a PBS documentary.More...