Lidianne Mello is a seasoned professional in the field of customer experience management, currently extending her expertise to Forluz as their Customer Experience Manager. She possesses a strong background in fostering customer relationships, enhancing customer satisfaction, and driving business growth. Her understanding of customer needs and her ability to implement effective strategies has been instrumental in driving customer satisfaction.. Lidianne is known for her strong problem-solving skills and her ability to motivate her team to deliver exceptional customer service. Prior to Forluz, she served in various roles that honed her skills in customer service, strategic planning, and team leadership. Lidianne's dedication to creating a seamless and positive customer journey continues to be a driving force in her successful career.More...
Pedro Bothrel
Technology Constjling@Bothrel Consulting
Verified
Results-oriented technology leader with experience leading teams in the mobility, accounting and insurance sectors. Knowledge and experience in various contexts, including finance, controllership, purchasing, logistics, regulation, payments and credit cards.
Skilled in participating in large-scale projects, including SAP Implementation, Hertz Localiza M&A, AntiFraud Predictive Model, Helpmy App, VersGO App and Chatbots. Proficient in using best practices such as Clean Code, TDD, Domain Driven Design and extensive experience in programming languages such as C#, as well as databases such as SQL, Cosmos, MongoDB, Firebase, Rest API's and cloud platforms such as Azure, GCP, and AWS.
Strong knowledge of the SAP ecosystem, acquired in over 10 years of working with the system and its evolutions. SAP S4/Hana, BTP, Signavio, SAP MM, Integration Suite.
Has over 13 years of experience in software development processes, focusing on working in large agile teams using Lean and Kanban methodologies. Strong passion for continuous learning and seeking new challenges.More...