A qualified Chartered Manager (CMgr MCMI, Chartered Management Institute) with over 24 years of experience in customer and client-facing roles, and in supporting and leading those who interact with clients, predominantly within the financial services sector. With 17 years of expertise in complaints management across multiple jurisdictions and dedicated to optimizing customer and client outcomes while balancing colleague experience, business needs, internal policies, and external regulatory requirements. Ability to constructively challenge processes, offer solutions and identify potential risks to client experience or regulatory adherence is exceptional. Passionate about supporting teams, developing individuals, and engaging with colleagues at all levels, both internally and externally, as well as being committed to fostering growth and excellence within any organization.More...