A highly experienced and accomplished customer care manager specialising in national customer service teams in complex and regulated environments with ownership of enquiries, complaints by phone, email, and digital teams coupled with ten years national customer service manager experience. My contribution will leverage my deep understanding of customer issues and the coaching of teams whilst delivering on the monitoring of key metrics standards. Having significant experience in the multiple industries gives me the knowledge of compliance and regulatory obligations. Renowned as an empowering, Lean Six Sigma professional and collaborative leader who possesses dynamic team building and leadership skills. Demonstrated success in delivering high-quality customer outcomes with a keen eye for identifying continuous improvement opportunities that translate into immediate actions to reduce volume, cost and time. Ability to build and maintain stakeholder engagement both internally and externally and communicating with purpose while establishing vision, and influencing decision makers.More...