Founder; CX & Digital Transformation Consultant@Liquid CX
Verified
Simone Blakers is an executive level professional with blue chip consulting experience gained throughout Australia and Europe, across a broad range of industry sectors including technology, telecommunications, financial services, retail, QSR, FMCG and charities.
Simone started her career 30 years ago as a direct marketer, utilising data to deliver a positive ROI for businesses. She followed the dot.com boom into digital and led globally awarded, innovative marketing activity.
After a successful nine years as Managing Director of digital and data-driven CX agencies, with board-level responsibilities, leading teams of to 60 people and accountability for P&Ls of up to $20m – it was time for a change.
In 2017 Simone pivoted to become the founder of Liquid CX consulting, offering expert guidance directly to clients. Advising on the strategic application of technologies such as marketing automation, robotic process automation, customer data platforms, decisioning AI, generative AI and more recently agentic workflows.
Including using digital transformation for service design, unlocking operational efficiencies and guiding change management initiatives.More...