Strategic ICT Leader | Digital Transformation Expert | Solution Architect
I am an executive with 25 years of experience in the Managed Services and Outsourced ICT industry. I built my career with a "get the job done" mentality, specializing in senior management, digital strategy, and solution design across the ISP and Telecommunications sectors. I am a solution-oriented leader who excels at identifying complex organizational problems and engineering bespoke value propositions to solve them.
CORE COMPETENCIES
• Strategy, R&D and Innovation
• ICT Managed Services & Outsourcing Leadership
• Telecommunications & ISP Product Strategy
• Digital Transformation & Customer Experience (CX)
• Sales Leadership & Enterprise Account Management
• Business Development & Pipeline Management
• Sales & Marketing Strategy Development
• Channel Management & Partner Enablement
• Product Development & Product Integration
• Operational Strategy & Process Improvement
• Solution Design & Value Proposition Development
• Regulatory Compliance (POPIA / CPA / ECNS)
• Governance & Risk Management
• Technology Frameworks (ITIL, eTOM, ITSM, SID & MDM)
• Financial & Business Operations Management
• Stakeholder Engagement & Cross-functional Leadership
TECHNICAL & ICT SKILLS
ISP / Telco Managed Services & Solutions
• Internet Services
• MPLS VPN Networks
• Security Solutions
• Hosting Solutions: Shared/Dedicated, SaaS / PaaS / IaaS
• Mobile Solutions: GSM, 3G, 4G, 5G, APNs, M2M / IoT
• VoIP: Hosted PBX, Hosted Call Centre, SIP Trunks
Technology Expertise
• Governance & Compliance frameworks
• Process Mapping & Business Impact Assessments
• CRM, ERP, OMS, Service Assurance, Orchestration
• Network Architecture
• Data Governance (MDM)
• TM Forum Open API Solutions
• Agile Methodology (SCRUM)
• PCI Compliance
• eTOM Framework
• ITIL / ITSM Frameworks
• SDN / NFV
• Enterprise Network Architecture
• Python, Django, APIs
• POPIA / GDPR compliance
• OSS/BSS Architecture
• Software DevelopmentMore...