I'm Viki Koshelev, a passionate and dynamic Head of Operations with over 6 years of experience leading high-impact teams across both the private sector and government organizations. Throughout my career—at Wise Choice Remodeling and the Israeli Ministry of Defense—I’ve driven operational excellence by leading crisis management efforts, streamlining complex processes, and implementing strategies that significantly boosted productivity across departments.
I specialize in integrating CRM systems like QuickBase, High-level, and HubSpot, alongside project management tools such as Asana, Monday.com, and EzGuard to enhance team efficiency and elevate the client experience.
I’m also highly experienced in office management, calendar and schedule coordination, dispatching, and providing executive support—ensuring leadership stays focused and organized in fast-paced environments. In addition, I’m proficient in Microsoft Office and Google Suite, tools I rely on daily to keep operations running smoothly and collaboratively.
Fluent in English, Hebrew, Spanish, and Russian, I bring a global and inclusive approach to every project I take on. I hold a master's in business, marketing and advertising, and a BA in Social and Political Science, and I love blending strategic thinking with hands-on execution.More...