As Alicia Spatschek, a customer service expert at Covea, you have significantly improved customer satisfaction rates through your exceptional problem-solving skills and empathetic communication style. You have successfully handled a high volume of customer inquiries about insurance policies, claims, and payments, and resolved complaints efficiently and professionally. Your ability to train and mentor new team members has also contributed to the overall performance and productivity of the customer service department. You have consistently met and exceeded your performance targets, earning you multiple Employee of the Month awards.More...