I am an experienced Operations Leader with over 15 years in customer service and 4+ years managing legal operations within a high-volume immigration law firm. I have led cross-functional teams, implemented streamlined workflows, and enhanced client communication systems to drive efficiency and satisfaction throughout my career.
Key Achievements:
Promoted from Customer Service Manager to Director of Operations within 2 years.
Oversaw operations for a firm with 100+ people and increased case processing efficiency by 35%.
Developed and standardized SOPs across multiple departments.
Led successful transitions to new CRM systems (MyCase, Monday.com) for improved workflow visibility.
Bilingual in English and Spanish, allowing effective communication across diverse client bases.More...
DK Kim
IP Attorney@Law firm
Verified
Lucrecia Di Liscia
Lawyer@Law firm
Verified
Naiara Santos
Copywriter / Content Writer
Verified
Naiara Santos is a dynamic Copywriter and Content Writer, where she crafts compelling narratives that resonate with diverse audiences. With over three years of experience in digital storytelling, Naiara has a proven track record of enhancing brand visibility and engagement through innovative content strategies. Her keen understanding of cultural nuances and market trends allows her to create authentic and impactful messaging. Naiara is passionate about leveraging the power of words to connect communities and drive meaningful conversations. In this way, she has published two books and she os writing the third one.More...
Nancy Abou-Wardi
Business Development Coordinator
Verified
Experienced Project manager with a strong background in the tech industry.
Skilled in managing complex projects, improving processes, and coordinating cross-functional teams.
Proven ability to deliver high-quality solutions on time and within budget.
Four years of experience in project and operations management, working across different time zones. Proficient in Airtable, Monday, Jira, Trello, Salesforce and Canva.
Strong expertise in time management, organizational skills, and quickly adapting to new tools to boost efficiency. Passionate about continuous learning, acquiring new skills, and embracing new experiences.
Multilingual, with knowledge of Mandarin Chinese and a passion for Asian cultures. I am eager to contribute my project management expertise and cultural awareness to the localization field. I am passionate about helping organizations bridge linguistic and cultural gaps to reach global audiences effectively.More...
Fernanda Roso
Assistant
Verified
My name is Fernanda and I am your all-in-one executive, personal, and admin assistant. I am fluent in three languages- English, Spanish and Portuguese.
I'll handle your tasks, streamline schedules, and ensure everything runs smoothly. have more than 10 years of experience.
I am here to assist you with accuracy and professionalism.More...
Josh Lopez
Solution Provider@Howling Ventures
Verified
š§ Prolific Inventor, product and services innovator
š„ Startup and growth specialistMore...