Experienced Operations and Account Manager with 15+ years of delivering structure, clarity, and results across the IT, education, and trade sectors. I specialize in managing client accounts, optimizing internal workflows, and supporting smooth project execution across cross-functional teams.
🔹 Core strengths:
Contract and billing management
Account coordination and client communication
Issue resolution and process optimization
Light project management: tracking timelines, deliverables, and stakeholder updates
Fluent in English (C1) and Russian, with experience working across international teams and time zones
🔹 Professional background:
In my recent roles, I’ve led operational workflows end-to-end, from onboarding and compliance to reporting and delivery tracking
Collaborated with developers, finance, and customer-facing teams to ensure smooth execution and client satisfaction
Supported delivery teams by ensuring clear documentation, follow-ups, and timely communication with stakeholders
🔹 Early career in education:
My teaching background sharpened my communication and organizational skills
I bring a human-centered approach to every project, ensuring clarity, patience, and support for all stakeholders involved
Known for being calm under pressure, detail-oriented, and focused on making processes easier—for clients, teams, and business outcomes.More...