I have developed a strong foundation in IT support over the course of my career, having gained hands-on experience in diagnosing hardware and software issues, assisting with system installations, and providing high-quality technical support to end users. My expertise includes proficiency in a variety of operating systems, networking protocols, and common enterprise software, which allows me to quickly identify and resolve issues. I am also skilled in maintaining detailed records of service requests and ensuring that all tickets are handled in a timely and professional manner.More...