Kokosing Inc. has observed a significant increase in service requests, with a notable rise in software-related issues. To address this, we've implemented a new ticketing system aimed at improving response times and efficiency. Additionally, we've introduced a new training program to enhance the technical skills of our service desk team. There's also been a substantial investment in new technologies to aid in problem-solving and improve customer satisfaction. Lastly, we're considering expanding the service desk team to ensure all requests are handled promptly and effectively.More...