Director - Data Analytics, Market Insights, Loyalty@Nahdi Medical Company
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**Tunc Ozcan**
**Director - Data Analytics, Market Insights, Loyalty**
**Nahdi Medical Company**
Senior Leader With Proven Strategic Experience Leading to Tangible Results & Increased Revenue | Data Analytics | AI | Customer Insights | Customer Loyalty Programs | Market Research | Select Advisory Member @ various research institutes
Tunc Ozcan is a visionary leader in data analytics and market insights with over a decade of experience driving strategic initiatives and fostering customer loyalty at Nahdi Medical Company. His innovative approach and dedication to excellence have led to significant achievements, including:
1. **Revolutionizing Customer Insights**: Spearheaded the development of a cutting-edge analytics platform that integrated machine learning algorithms, resulting in a 35% increase in the accuracy of customer behavior predictions and a 20% boost in customer retention.
2. **Strategic Market Expansion**: Led a cross-functional team in identifying and capitalizing on emerging market trends, contributing to an increase in market share within two years and positioning Nahdi as a leader in the healthcare retail sector.
3. **Award-Winning Loyalty Program**: Designed and implemented a multi-tiered loyalty program that increased customer engagement by 40%.
20+ years experience formulating strategies / roadmaps, building data analytics and business intelligence infrastructure, introducing emerging technologies (AI, CDP, DXP, CRM), and developing renowned loyalty programmes. Notable background in pioneering data-driven marketing initiatives and leading customer value management efforts that drive bottom-line results. Successful in yielding significant revenues, elevating efficiency and maximising profitability while overseeing large-scale operations, introducing new business lines and brands, streamlining commercial aspects, and establishing a centre of excellence. Expertise in achieving business success, enhancing customer experience and driving operational excellence, steering multimillion-dollarMore...