Business Professional with nearly two decades of experience. Most recently, I served as a Senior Technical Writer at KnowledgeBank, working under contract for the CyberSecurity & Infrastructure Security Agency (CISA) of the Department of Homeland Security. I currently possess a Public Trust clearance. This role required a high degree of technical proficiency, stakeholder engagement, and strategic communication—skills that I have developed and honed throughout my decade-long career. In that position I also developed, wrote, and maintained comprehensive technical documentation, including system guides, process work flows, user and style guides, training manuals, standard operating procedures, newsletters, presentations and project-specific reports.
I also served the United States Commerce Department, US Census Bureau for 17 years and have extensive experience in communications related to editing, writing, leading focus groups, presentations, facilitation of workshops, seminars, for online learning modules, reviews, studies, trainings, fact sheets, year-in-review documents, evaluations, analyses of organization, administrative policies, as well as training sessions both locally and across the United States for both internal and external customers.
I possess a comprehensive skill set that includes Technical Writing, Project Management, Strategic Planning, and Data Analysis, among others. My strengths such as dedication, strategic thinking, and problem-solving have always driven me to achieve outstanding results in all my professional endeavors.
I hold a degree from Bowie State University's Department of Communications, and a Masters from George Washington University in Business Analysis which both provided a solid foundation in various communication disciplines and further enhanced my skills in business, marketing, public relations and content creation.More...