As the Service Desk Supervisor at KM2 Solutions, I am proud to have achieved the following:
1. Increased customer satisfaction by 20% through improved customer service and faster response times.
2. Developed and implemented a new service desk system that has increased efficiency and reduced costs by 10%.
3. Streamlined the onboarding process for new service desk agents, resulting in a 50% decrease in onboarding time.
4. Established a customer feedback system that has enabled us to better understand andMore...