Vidya Sagar is the Customer Service Manager at KL Infotech, where he leads a 25-member support team serving enterprise software clients across APAC. With over 10 years of experience in customer operations, he has implemented data-driven service improvements that increased first-contact resolution by 30% and boosted NPS by 18 points. Vidya is known for building high-performing, empathetic teams and for partnering closely with product and sales to turn customer feedback into actionable insights. He holds an MBA in Operations Management and frequently mentors emerging leaders on customer-centric service design.More...