Katrina Greaves, a distinguished Manager of Customer Success, has consistently driven exceptional client satisfaction and retention rates, achieving a remarkable 98% customer satisfaction rates. Under her leadership, her team successfully completed Nesting and within 2 months of joining production was promoted. Katrina spearheaded a strategic initiative that streamlined onboarding processes, reducing time-to-value by 89% and significantly boosting customer satisfaction scores. Her innovative approach and dedication to customer-centric solutions have positioned her as a thought leader in the industry, regularly invited to speak at international customer success conferences.More...