Erika brings over 18 years of experience in administrative, billing, and financial roles within both nonprofit and educational environments. The majority of her career was spent at a nonprofit substance abuse and mental health counseling center, where she advanced through multiple roles including receptionist, data specialist, billing specialist, and ultimately billing manager. As billing manager, Erika oversaw complex billing operations involving multiple government programs, grants, and insurance providers, managing up to $500,000 in monthly billing. She developed a strong understanding of government contracts and medical insurance billing processes.
In addition to her billing responsibilities, Erika served as the front office manager, supervising a team of four. She was responsible for hiring, training, and supporting staff, fostering a collaborative and efficient work environment.
In the past year, Erika transitioned into the education sector and currently works as a financial secretary at a high school. In this role, she handles accounts receivable, collects payments for student balances, and provides financial support to teachers and staff.
Erika is proficient in Microsoft Office, Google Sheets, Excel, and other data entry tools. Her key skills include customer service, financial reconciliation, money handling, and staff support. Her adaptability, attention to detail, and dedication to service make her a valuable asset in both nonprofit and educational settings.More...