Jesse Heis, as a Customer Operations Specialist at MYER, you play a significant role in ensuring customer satisfaction and seamless operations. Your primary responsibilities include addressing customer inquiries and complaints, coordinating with internal teams to resolve issues, and developing strategies to improve customer service. Recently, the company has been focusing on enhancing the online shopping experience due to the increased demand for e-commerce. Your role in this initiative is critical, as you will need to ensure that customer service operations are effectively integrated with the digital platform. Additionally, the company is also emphasizing the importance of data analysis to understand customer behavior and preferences better. Your contribution to this area would be valuable in shaping MYER's customer service strategies moving forward.More...