This executive summary provides an overview of the current customer success initiatives and key metrics. Currently, our customer retention rate is at 85%, which is a 5% increase from last quarter. Our Net Promoter Score (NPS) has also improved by 10 points, indicating higher customer satisfaction. However, there are areas of improvement identified such as response time to customer inquiries and complaint resolution, which are slightly below the industry average. We are also in the process of implementing a new customer success platform to streamline our processes and improve customer engagement. The focus for the next quarter will be on improving our response time, enhancing customer engagement, and fully implementing the new platform.More...