Grace currently acts as the Head of Customer Success at JobTech, a leading job search and career advancement platform. With more than a decade of experience in customer service and success roles, she has built a reputation for enhancing customer experiences and fostering long-term relationships. Prior to JobTech, Grace held various managerial positions in customer-oriented roles, honing her skills in customer service, retention strategies, and team leadership. She holds a Bachelor's degree in Business Administration from the National University of Singapore. Grace's expertise lies in her ability to develop innovative solutions for improving customer satisfaction, loyalty, and retention. She is an exceptional team leader with an inherent talent for motivating her team to deliver exceptional customer service.More...