Jason, this week we've seen significant progress in customer retention rates due to the implementation of our new customer service strategies. Our team has successfully resolved 85% of customer complaints within 24 hours, resulting in a 15% increase in customer satisfaction scores. However, we've identified a need to improve our response times during peak hours. To address this, we're considering hiring additional customer service representatives and implementing a new training program. Your insights and suggestions on this matter would be highly appreciated.More...
Scarlena (Lena) Naicker
HSE Training Manager
Verified
Scarlena (Lena) Naicker is a dynamic HSE Training Manager with over a decade of experience in the energy sector, specializing in safety protocol development and workforce training. At NexTier, she spearheaded initiatives that reduced workplace incidents by 30% within two years, earning her the company's Excellence in Safety Leadership Award. Lena is renowned for her innovative training programs that integrate cutting-edge technology and immersive learning techniques, enhancing employee engagement and retention. Her passion for fostering a culture of safety and sustainability has positioned her as a thought leader in the industry.More...
Jen Henley
Business Development Manager/ Closer@Consulting
Verified
Seasoned Business Development with over 15 years of B2B SaaS sales in FinTech, higher education, manufacturing, healthcare and accounting.More...