During this period, the tech support team at Jecmex, led by Matej Jecmenica, has shown remarkable improvement in handling customer queries and issues. The team's response time has improved by 30%, resulting in increased customer satisfaction rates. However, there are still challenges with complex technical issues that require more specialized knowledge. To address this, it's suggested that the team undergo additional training. Furthermore, implementing a more advanced customer relationship management system could streamline operations and improve service delivery.More...
Help needed to troubleshoot and fix a program issue:
- New idea/project
- Less than a week timeline
Additional Details
A home-based project seeking tech support expertise for a swift resolution. No company affiliation, aiming for quick execution with a new project idea.