Catherine Ita has consistently demonstrated exceptional performance as a Customer Service Representative at Jaykat Logistics, where she successfully increased customer satisfaction ratings by 25% within her first year. She spearheaded the implementation of a new customer feedback system, which streamlined communication and reduced response times by 40%. Catherine was recognized as Employee of the Year in 2022 for her innovative approach to problem-solving and her dedication to exceeding client expectations. Her leadership in training new team members has been instrumental in maintaining the company's reputation for outstanding customer service.More...