Accomplished IT Leader with a wealth of experience in both software management and general business operations. Leveraging extensive leadership expertise, I have successfully collaborated with cross-functional and global teams to ensure the seamless integration of objectives. With a solid foundation in migrations and service delivery, I bring over ten years of diverse experience from renowned organizations such as IBM, Ivoclar, Knose Pet Insurance, Freelance ITSM / Business Development executive and RS2 Smart Processing.
My technical acumen includes a deep understanding of CRMs, legacy migrations, and a proficiency in a wide array of tools and platforms including JIRA, Salesforce, ServiceNow, Zendesk, Microsoft 365, SAP, SQL, Python, Watson AI, AI chat, UI Path, Automation Anywhere, and MS Power PPM. Throughout my career, I have consistently demonstrated a track record of leading, training, and achieving delivery targets, highlighted by my leadership of teams ranging from small to large, reporting directly to key stakeholders such as the Global COO.
As a passionate leader, I am committed to nurturing the growth and development of my team members, empowering them to progress in their careers and emerge as future leaders in their own right. With excellent communication and relationship-building skills, coupled with boundless energy and enthusiasm, I am poised to tackle new challenges and drive organizational success. I am eager to contribute my expertise to a dynamic and forward-thinking environment where innovation and collaboration thrive.More...