Professional Skills:
• Customer Service
• Technical Support
• IT Support
• Sales
• Network Engineering
• Microsoft Office
• Server & Virtualization Software
• Microsoft Windows
• Linux
• Helpdesk
• Telecommunications
• Customer Support
• Google Docs
• Google
• Computer Engineering
With over 5 years experienced in Customer-Facing Roles, including Customer Service, Sales, and Technical Support.", I bring a unique blend of skills that allow me to thrive in dynamic environments. Throughout my career, I have specialized in providing high-quality technical assistance, optimizing processes, and building strong customer relationships. I have worked as a Technical Support Agent, Sales Representative, and Customer Service Specialist, which has enabled me to adapt to diverse roles and successfully meet the needs of a wide range of customers.
In my journey, I’ve gained significant expertise in troubleshooting complex issues, resolving customer inquiries, and providing clear, concise solutions. My experience in Call Center, Help Desk and Technical environments has refined my ability to handle high-pressure situations while maintaining a focus on delivering outstanding customer experiences. In addition, I have spent time working in hybrid work settings, which has helped me to manage multiple tasks simultaneously and stay organized while ensuring that customer needs are always prioritized.
• In Sales, I have developed strong persuasive communication skills that allow me to engage with clients effectively, understand their needs, and close sales. My approach has always been relationship-driven, ensuring that each customer feels valued and confident in the products and services offered. This has resulted in consistently meeting and exceeding sales goals.
• In Customer Services,
• In Help Desk,
What sets me apart is my commitment to continuous improvement and my ability to adapt quickly to new technologies and methodologies. I stay up to date with industry trends and am always eager to learn new skills thatMore...
John Filo
Principal AWS Cloud Platform Engineer@IT Support Community Association
Verified
🚀 Full Stack AWS Cloud Platform Engineer
⌨️ Highly Adaptable Large Scale Platform Designer and ImplementorMore...