Visionary Client Success leader with 12+ years of experience spearheading revenue growth and client retention within diverse SaaS landscapes. Adept in crafting transformative client retention strategies for enterprise, Fortune 500, and Gov/Fed clients, leading to significant financial successes, including a 44% revenue rise, a 144% increase in upsell revenue, and a 4% increase in retention. Versatile in CRM optimizations, go-to-market strategies, and fostering high-performing teams in fast-paced startups. Poised to leverage strategic insights and advocacy to drive unmatched client success.More...
Daniel Rocha
Software Engineer | Tech Lead@Bliss DDM
Verified
I am a Software Engineer from Mexico City with over 10 years of experience in the software industry and passion for design, UX, A11y and maths, running a company named Bliss DDM (Software Development, Design and Digital Marketing). I have worked with a wide range of technologies and some of the most innovative companies and startups in the world such as Rivian, Hiatus, American Express and Zenfolio.
I offer engineering services to companies in need of software development to improve their business processes or flows and their customer experience upgrading their digital presence.More...