Pragmatic leader with 10 years of customer care and management experience in call center and
retail environments encompassing voice, chat, social media, and training operations. Account
operations leader focused on exceeding consumer expectations, developing employees and
building future leaders.
Experienced manager capable of identifying and cultivating behaviors that drive brand loyalty for
clients while meeting internal revenue targets. Effective relationship manager able to build
trusting and sustainable client and stakeholder partnerships. Hands-on team leader able to
translate tactical objectives into day-today goals and operational objectives.More...