A dedicated and dynamic Customer Service Representative with over 8 years of experience in delivering exceptional customer support and fostering client loyalty. Consistently exceeded performance targets, achieving a 95% customer satisfaction rate and improving first-call resolution by 20% in the past year. My expertise in conflict resolution and effective communication has been instrumental in enhancing the customer experience and streamlining service processes.
I have always been known for my proactive approach and my ability to adapt quickly to evolving customer needs, making it an invaluable asset in fast-paced environments. I am passionate about leveraging technology to improve service efficiency.
I have a Bachelor’s degree in Marketing from West Negros University and is committed to continuous professional development. My dedication to excellence and empathetic approach have not only strengthened customer relationships but also inspires my colleagues.More...